We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you maybe eligible for a refund.
Please note we are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description, or
- Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase – for example, your receipt.
Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used. The Buyer is responsible for the return freight cost.
We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and will returns such goods to be returned to you within 28 days of our notification.
Damaged / Faulty / Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by contacting us directly – HERE
This policy is only applicable to purchases made online through BG Precision.
Please refer to our Terms and Conditions for mote details on Defects, Warranties and Returns. HERE
Your statutory rights remain unaffected.